Frequently Asked Questions

Shipping
Q: How long does shipping take?
A: Orders are processed within 1-2 business days. Within the US, UPS Standard shipping typically takes 3-7 business days.

Q: Is shipping free?
A: Yes! All orders within the US qualify for free standard shipping.

Q: Do you offer international shipping?
A: Currently, we only ship within the United States.

Returns & Refunds
Q: What is your return policy?
A: You may request a return within 30 calendar days of receiving your item. Returned items must be unused, undamaged, and in their original packaging.

Q: How do I request a return?
A: Please email info@empirefurniture.store with your order number and the reason for the return.

Q: How long does a refund take?
A: Once we receive the returned item, we will process the refund within 3-5 business days. Your bank may require an additional 5-7 business days to credit the funds to your account.

Contact Us

We are happy to answer any questions you may have about us. You can contact us through any of the following channels.

Store Name: Empire Furniture

Address: 380 Saw Mill River Rd, Elmsford, NY 10523, United States

Phone: +1（914）372-7259

Email: info@empirefurniture.store

Opening Hours(GMT-05:00) Eastern Standard Time