Shipping policy
Thank you for shopping at Empire Furniture! We are committed to providing fast, reliable, and secure shipping for every order. Please carefully read our shipping policy to understand how your items are processed, shipped, and delivered, ensuring a smooth and worry-free shopping experience.
1.Order Processing Time
All orders will be processed within 1-2 business days (excluding major holidays) after receiving your confirmed payment.
2. Order Cut-Off Time
The daily order cut-off time is 2:00 PM.Orders placed before this cut-off time will start processing on the same business day.
3.Shipping Location
We currently only ship within the United States.
4.Shipping Methods and Delivery
Shipping Methods
Standard Shipping: For regular orders of outdoor dining table and chair sets, reliable and economical shipping.
Delivery Time
Within the United States: Standard shipping takes 3-7 business days.
Note: Delivery time does not include order processing time. Slight delays may occur during peak periods (such as holidays) or inclement weather.
5.Tracking Your Order
Once your order has shipped, we will send you an email with a unique tracking number and tracking link. Click the tracking link in the email to view the real-time location and shipping status of your outdoor dining table and chair set.
6. Shipment Confirmation and Delivery
Shipment Confirmation: After your order has shipped, we will send a shipment confirmation email to the email address you registered with.
Confirmation of Receipt: Please carefully inspect the packaging and outdoor dining table and chair set upon receipt. Once your order is marked "delivered" by the carrier, we will not be responsible for lost or stolen packages.
7. Delivery Partner
Our exclusive delivery partner is UPS. Small and medium-sized items are shipped via UPS ground transport. Large outdoor table and chair sets are delivered by UPS trucks – the driver will call 1-2 days prior to delivery to confirm the delivery time.
8.Shipping Fees
Free shipping on all orders.
9.Delivery Delays
Inclement weather, logistics disruptions, or peak order periods may cause delivery delays. We will notify you by email to minimize any inconvenience.
10.Order Cancellation
You can receive a full refund for orders cancelled before shipment (please contact customer service and provide your order number).
Orders cannot be cancelled after shipment – please follow our return and refund policy.
11.Contact Us
We are happy to answer any questions you may have about us. You can contact us through any of the following channels.
Store Name: Empire Furniture
Address: 380 Saw Mill River Rd, Elmsford, NY 10523, United States
Phone: +1（914）372-7259
Email: info@empirefurniture.store
Opening Hours(GMT-05:00) Eastern Standard Time
- Monday-Saturday: 10 AM–7 PM
- Sunday: 11 AM–4 PM
Response Time: We respond within 24 hours.
We look forward to connecting with you!