Returns and Exchanges Policy

Thank you for shopping with Empire Furniture! This Refunds & Returns Policy clearly outlines our guidelines for returns, exchanges, refunds, and order cancellations, ensuring a transparent process for all customers.

1.Eligible Returns & Exchanges

We accept returns and exchanges for the following cases:
Damaged products: Items (outdoor dining sets or parts) that arrive scratched, deformed, broken, or defective due to transportation or manufacturing issues.
Incorrect items: Receiving a product that does not match your order (e.g., wrong size, wrong style).
Missing parts: Any component of the outdoor dining set (e.g., table legs, screws) is missing upon delivery.
Unsatisfied with the product: Items that are unused, undamaged, and in original packaging.

2.Return & Exchange Conditions

General Conditions
Items must be unused, undamaged, and in their original packaging (including all accessories, manuals, and tags).
Proof of purchase (order confirmation email) is required for all returns and exchanges.
Non-Returnable Items
Items that have been used, assembled, or damaged by the customer.
Items without original packaging or missing accessories.
Clearance or final-sale items (if marked on the product page).

3.Time Limit for Returns & Exchanges

All returns and exchanges must be initiated within 30 calendar days from the date of delivery. Requests made after 30 days will not be accepted.

4.Detailed Return Process

1.Initiate the return: Contact our customer service via phone or email within 30 days of delivery, providing your order number, reason for return, and photos.

2. Receive return approval: Our team will review your request and send you a return approval email within 2 business days, including the return address.

3. Package the item: Pack the item securely in its original packaging, including all accessories and tags. Attach the return label (if provided) to the package.

4. Ship the item: Send the package to the return address: 380 Saw Mill River Rd, Elmsford, NY 10523, United States. Please keep the shipping tracking number for reference.

5. Inspect the return: We will inspect the returned item within 3-5 business days of receipt. If it meets the return conditions, we will proceed with the refund or exchange.

5.Detailed Exchange Process

1.Initiate the exchange: Contact our customer service within 30 days of delivery, providing your order number, reason for exchange, and the desired replacement item.

2.Receive exchange approval: Our team will confirm availability of the replacement item and send you an exchange approval email with the return address.

3.Return the original item: Pack the original item securely in its original packaging and ship it to 380 Saw Mill River Rd, Elmsford, NY 10523, United States. Keep the tracking number.

4.Inspect and ship replacement: After we receive and inspect the original item (meeting exchange conditions), we will ship the replacement item within 1-2 business days (free of charge for eligible exchanges).

5.Receive replacement: The replacement item will be delivered via UPS, with tracking information sent to your email.

6.Detailed Refund Process

After we receive and inspect the returned item, we will process your refund within 3-5 business days.
Refunds will be issued to the original payment method used for the order.
Refund processing time: Typically 5-7 business days, but may vary depending on your bank or credit card issuer. We are not responsible for delays caused by your financial institution.

7.Return & Exchange Fees

If a return or exchange is due to our fault (damage, error, missing parts), we will cover all shipping costs for both the original and replacement items. Otherwise, the customer will be responsible for the return shipping costs.

8.Contact Us

We are happy to answer any questions you may have about us. You can contact us through any of the following channels.

Store Name: Empire Furniture

Address: 380 Saw Mill River Rd, Elmsford, NY 10523, United States

Phone: +1（914）372-7259

Email: info@empirefurniture.store

Opening Hours(GMT-05:00) Eastern Standard Time